Frequently Asked Questions
Our Commitment to Your Privacy
Privacy Policy
Your privacy and data security are paramount to us at ErecteMax. This policy explains how we collect, use, protect, and respect your personal information.
At ErecteMax, your trust is the foundation of everything we do. As a Canadian men’s wellness brand based in Blainville, Québec, we take your privacy seriously. This privacy policy outlines our commitment to protecting your personal data and explains your rights when you interact with our website and products.
Our Commitment to Your Privacy
Your privacy and data security are paramount to us. All online transactions on our website are protected with advanced SSL encryption technology. Our handling of personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal Canadian privacy statute, together with any applicable provincial privacy legislation.
We never share, sell, or expose your personal information to third parties without your explicit consent. Your data stays protected, period.
Information We Collect
When you visit ErecteMax or place an order, we may collect the following information.
- Name, email address, and shipping address
- Phone number (if provided)
- Payment information (processed securely by our payment provider)
- Order history and product preferences
- Anonymous browsing data through cookies
How We Use Your Data
We use your information strictly for purposes that benefit you as a customer.
- Processing and shipping your orders
- Providing customer support and order updates
- Sending promotional emails (only with your consent)
- Improving our products and website experience
- Meeting legal and tax obligations in Canada
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
This includes 256-bit SSL encryption for all transactions, secure payment processing, and protected data storage. For more information on online security best practices, you can review the Office of the Privacy Commissioner of Canada resources.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences. Cookies are small text files stored on your device that help us understand how visitors interact with our site.
You can manage or disable cookies through your browser settings at any time. However, disabling cookies may limit some functionality of the website. To learn more about cookies and how they work, visit All About Cookies.
Payment Information
All payment processing is handled by trusted, PCI-compliant third-party providers. We do not store your credit card details on our servers.
Your financial information is encrypted and transmitted securely directly to the payment processor.
Your Privacy Rights
Under PIPEDA you have the following rights in relation to the personal information we hold about you.
Right to Access
Request a copy of the personal data we hold about you
Right to Correct
Update or correct any inaccurate information
Right to Delete
Request deletion of your personal information, subject to records we are required by law to keep
Right to Object
Opt out of marketing communications
Right to Withdraw Consent
Withdraw your consent to our use of your information, subject to legal and contractual limits
Right to Complain
Raise a concern with us, or with the Office of the Privacy Commissioner of Canada
Questions About Your Privacy?
If you have any questions about this privacy policy, want to exercise your rights, or need assistance with your data, our team is ready to help. We respond to privacy requests within 30 days.
For more information about ErecteMax, please read our About, Medical Disclaimer, and Ingredient Safety pages.
Indemnification and our return, refund and cancellation terms are no longer set out here. Indemnification now sits in our Terms and Conditions, and the single authoritative version of the refund rules is our Refund Policy.