Refund Policy
Refund Policy
Customer satisfaction is at the core of our brand ethos. If you are not fully satisfied with your ErecteMax purchase, we offer a comprehensive refund policy designed to give you peace of mind.
From the date of delivery to begin your return process
What’s Eligible for Refund
Our refund policy is straightforward. Here’s a clear breakdown of which products qualify for a refund and which do not.
Eligible for Refund
- Products in their original, unopened condition
- Returns initiated within 30 days from the delivery date
- Products with original packaging intact
- Items with all original seals undamaged
- Products that have not been used or consumed
Not Eligible
- Opened or used product packages
- Returns initiated after 30 days from delivery
- Products with broken or missing seals
- Items damaged by improper storage
- Products purchased from unauthorized resellers
Simple Refund Process
Requesting a refund is easy. Just follow these four simple steps to start your return.
Contact Our Team
Email us at info@erectemax.com or call (365) 357-3509 within 30 days of delivery. Include your order number and reason for return.
Receive Return Instructions
Our team will respond within 1 to 2 business days with detailed return instructions and the return shipping address.
Ship Your Return
Pack your unopened product securely and ship it to the provided address. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed within 5 to 10 business days to your original payment method.
Refund Details
Here’s some important information about our refund policy you should know before initiating a return.
30-Day Window
You have 30 days from the date of delivery to initiate a return request. After this period, returns cannot be accepted.
Original Payment
Refunds are issued to your original payment method only. Processing times depend on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the product was defective or damaged on arrival.
Contact Our Support Team
Have questions about your order or need help initiating a return? Our friendly customer support team is here to help you through every step of the process.
For more information, please read our Privacy Policy, About, and Medical Disclaimer pages. For questions about Canadian consumer rights, visit the Government of Canada Consumer Affairs.